{"id":7,"date":"2025-12-17T01:17:33","date_gmt":"2025-12-17T01:17:33","guid":{"rendered":"https:\/\/site1.it360.io\/?page_id=7"},"modified":"2025-12-17T01:28:07","modified_gmt":"2025-12-17T01:28:07","slug":"home","status":"publish","type":"page","link":"https:\/\/site1.it360.io\/index.php\/home\/","title":{"rendered":"Home"},"content":{"rendered":"\n<main class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<div class=\"wp-block-cover alignfull is-light\" style=\"min-height:70vh;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);aspect-ratio:unset;\">\n\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-contrast-background-color has-background-dim-70 has-background-dim\"><\/span>\n\t<img decoding=\"async\" class=\"wp-block-cover__image-background\" alt=\"\" src=\"https:\/\/images.unsplash.com\/photo-1522071820081-009f0129c71c?auto=format&amp;fit=crop&amp;w=2560&amp;q=80\" data-object-fit=\"cover\"\/>\n\t<div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-f6f8c0cc wp-block-group-is-layout-constrained\">\n\t\t\t\n\t\t\t<h1 class=\"wp-block-heading has-text-align-center has-base-color has-text-color has-link-color wp-elements-54f6170b15accf7a1678210d1fde9408\" style=\"font-size:clamp(2.2rem, 2.2rem + ((1vw - 0.2rem) * 2.824), 4rem);font-style:normal;font-weight:800\">Darshana Meegasdeniya<\/h1>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-24ade29129553d1f653cb5b25a9bb5ea\" style=\"font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.809), 1.5rem);\">IT Operations Leader \u00b7 ITIL&nbsp;v4&nbsp;Certified \u00b7 14-Years Zero-Downtime Record<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-c8f68550 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--50)\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-button has-custom-font-size medium-font-size\"><a class=\"wp-block-button__link has-contrast-color has-base-background-color has-text-color has-background wp-element-button\" href=\"#contact\" style=\"border-radius:4px;padding-left:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">Book Intro Call<\/a><\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-button is-style-outline has-custom-font-size medium-font-size is-style-outline--1\"><a class=\"wp-block-button__link has-base-color has-text-color wp-element-button\" href=\"\/wp-content\/uploads\/darshana-resume.pdf\" style=\"border-radius:4px;border-width:2px;padding-left:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\" target=\"_blank\" rel=\"noopener\">Download R\u00e9sum\u00e9<\/a><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-ad3dd4a2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n\t\n\t<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:clamp(1.502rem, 1.502rem + ((1vw - 0.2rem) * 1.565), 2.5rem);\">Career Highlights<\/h2>\n\t\n\t\n\t<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8c84c32e wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60)\">\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"has-text-align-center has-contrast-color has-text-color\" style=\"font-size:clamp(1.976rem, 1.976rem + ((1vw - 0.2rem) * 2.391), 3.5rem);font-style:normal;font-weight:700\">99.99 %<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"has-text-align-center\" style=\"margin-top:4px\">Uptime achieved for global trading-floor VDI (250+ users)<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"has-text-align-center has-contrast-color has-text-color\" style=\"font-size:clamp(1.976rem, 1.976rem + ((1vw - 0.2rem) * 2.391), 3.5rem);font-style:normal;font-weight:700\">25 %<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"has-text-align-center\" style=\"margin-top:4px\">Reduction in service-desk ticket volume YoY via automation &amp; knowledge base<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"has-text-align-center has-contrast-color has-text-color\" style=\"font-size:clamp(1.976rem, 1.976rem + ((1vw - 0.2rem) * 2.391), 3.5rem);font-style:normal;font-weight:700\">30 %<\/p>\n\t\t\t\n\t\t\t\n\t\t\t<p class=\"has-text-align-center\" style=\"margin-top:4px\">Downtime decrease after proactive patch &amp; monitoring overhaul<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-ad3dd4a2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n\t\n\t<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:clamp(1.502rem, 1.502rem + ((1vw - 0.2rem) * 1.565), 2.5rem);\">Technology Stack<\/h2>\n\t\n\t\n\t<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.588), 1.25rem);\">Microsoft 365 \u00b7 Azure AD \/ Entra ID \u00b7 Intune \u00b7 ITIL \u00b7 Jira \u00b7 ServiceNow \u00b7 PowerShell \u00b7 Citrix \u00b7 VMware \u00b7 Ubiquiti \u00b7 Cisco Meraki \u00b7 Defender \u00b7 Mimecast<\/p>\n\t\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-ad3dd4a2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n\t\n\t<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:clamp(1.502rem, 1.502rem + ((1vw - 0.2rem) * 1.565), 2.5rem);\">Featured Case Studies<\/h2>\n\t\n\t\n\t<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--60)\">\n\t\t<ul class=\"is-flex-container columns-3 wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-19 post type-post status-publish format-standard hentry category-tech-support\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group has-border-color has-base-3-border-color has-base-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-width:1px;border-radius:8px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n\t\t\t\t\n\t\t\t\t<h2 class=\"wp-block-post-title has-large-font-size\"><a href=\"https:\/\/site1.it360.io\/index.php\/2025\/12\/18\/how-to-format-a-windows-11-pc-in-2025\/\" target=\"_self\" >how to format a Windows 11 PC in 2025?<\/a><\/h2>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-small-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Essential IT Security: A Small Business Owner&#8217;s Guide to Two-Factor Authentication (2FA) As a Senior IT Support Specialist, the single most critical, low-cost defense I recommend is Two-Factor Authentication (2FA). Passwords alone are no longer enough to protect your financials, customer data, and reputation. This guide provides the simple steps you need to secure your&hellip; <\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><li class=\"wp-block-post post-18 post type-post status-publish format-standard hentry category-tech-support\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group has-border-color has-base-3-border-color has-base-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-width:1px;border-radius:8px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n\t\t\t\t\n\t\t\t\t<h2 class=\"wp-block-post-title has-large-font-size\"><a href=\"https:\/\/site1.it360.io\/index.php\/2025\/12\/18\/will-ai-replace-tech-support-industry\/\" target=\"_self\" >Will AI replace tech support industry?<\/a><\/h2>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-small-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">&lt;h2&gt;Stop Writing Passwords Down: A Small Business Guide to Password Managers&lt;\/h2&gt; &lt;p&gt;As a small business owner, your data security often relies on the weakest link\u2014human memory. Relying on employees to remember dozens of complex, unique passwords is a recipe for security breaches. A centralized, secure password manager is not an optional luxury; it is foundational&hellip; <\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><li class=\"wp-block-post post-17 post type-post status-publish format-standard hentry category-tech-support\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group has-border-color has-base-3-border-color has-base-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-width:1px;border-radius:8px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n\t\t\t\t\n\t\t\t\t<h2 class=\"wp-block-post-title has-large-font-size\"><a href=\"https:\/\/site1.it360.io\/index.php\/2025\/12\/18\/why-choose-google-workspace-over-microsoft-365\/\" target=\"_self\" >Why Choose Google Workspace over Microsoft 365?<\/a><\/h2>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-small-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Hello Small Business Owners, In the world of IT, one simple truth stands out: hardware fails, people make mistakes, and disasters happen. The single most important action you can take to protect your business continuity is establishing a robust data backup system. Today, we&#8217;re demystifying the industry standard known as the 3-2-1 Backup Strategy. This&hellip; <\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><\/ul>\n\t\t\n\t<\/div>\n\t\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-ad3dd4a2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n\t\n\t<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-f252f9fa wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:28%\">\n\t\t\t\n\t\t\t<figure class=\"wp-block-image size-full has-custom-border\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1560472355-536de3962603?auto=format&amp;fit=crop&amp;w=800&amp;q=80\" alt=\"ITIL certificate\" style=\"border-radius:8px\"\/><\/figure>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:72%\">\n\t\t\t\n\t\t\t<h3 class=\"wp-block-heading\" style=\"font-size:clamp(1.119rem, 1.119rem + ((1vw - 0.2rem) * 0.99), 1.75rem);\">Credentials &amp; Education<\/h3>\n\t\t\t\n\t\t\t\n\t\t\t<ul class=\"wp-block-list\">\n\t\t\t\t<li>ITIL Foundation v4 (PeopleCert, valid through 2027)<\/li>\n\t\t\t\t<li>BSc (Hons) Computer Studies \u2013 University of Hertfordshire, U.K. (U.S. equivalency verified)<\/li>\n\t\t\t\t<li>Member \u2013 British Computer Society (MBCS)<\/li>\n\t\t\t\t<li>HIPAA Compliance \u00b7 Microsoft 365 Administration \u00b7 Project Management Foundations<\/li>\n\t\t\t<\/ul>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-35e5f24a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n\t\n\t<h2 class=\"wp-block-heading has-text-align-center\" id=\"contact\" style=\"font-size:clamp(1.502rem, 1.502rem + ((1vw - 0.2rem) * 1.565), 2.5rem);\">Let\u2019s Connect<\/h2>\n\t\n\t\n\t<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-c8f68550 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--50)\">\n\t\t\n\t\t<div class=\"wp-block-button has-custom-font-size medium-font-size\"><a class=\"wp-block-button__link has-contrast-color has-base-background-color has-text-color has-background wp-element-button\" href=\"mailto:hi@darshana.us\" style=\"border-radius:4px;padding-left:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">hi@darshana.us<\/a><\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-button is-style-outline has-custom-font-size medium-font-size is-style-outline--2\"><a class=\"wp-block-button__link has-contrast-color has-text-color wp-element-button\" href=\"https:\/\/linkedin.com\/in\/darshananm\" target=\"_blank\" rel=\"noopener\" style=\"border-radius:4px;border-width:2px;padding-left:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">LinkedIn<\/a><\/div>\n\t\t\n\t<\/div>\n\t\n<\/div>\n\n\n<\/main>\n","protected":false},"excerpt":{"rendered":"<p>Career Highlights 99.99 % Uptime achieved for global trading-floor VDI (250+ users) 25 % Reduction in service-desk ticket volume YoY via automation &amp; knowledge base 30 % Downtime decrease after proactive patch &amp; monitoring overhaul Technology Stack Microsoft 365 \u00b7 Azure AD \/ Entra ID \u00b7 Intune \u00b7 ITIL \u00b7 Jira \u00b7 ServiceNow \u00b7 PowerShell [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":4,"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":12,"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/pages\/7\/revisions\/12"}],"wp:attachment":[{"href":"https:\/\/site1.it360.io\/index.php\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}