Darshana Meegasdeniya
IT Operations Leader · ITIL v4 Certified · 14-Years Zero-Downtime Record
Career Highlights
99.99 %
Uptime achieved for global trading-floor VDI (250+ users)
25 %
Reduction in service-desk ticket volume YoY via automation & knowledge base
30 %
Downtime decrease after proactive patch & monitoring overhaul
Technology Stack
Microsoft 365 · Azure AD / Entra ID · Intune · ITIL · Jira · ServiceNow · PowerShell · Citrix · VMware · Ubiquiti · Cisco Meraki · Defender · Mimecast
Featured Case Studies
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how to format a Windows 11 PC in 2025?
Essential IT Security: A Small Business Owner’s Guide to Two-Factor Authentication (2FA) As a Senior IT Support Specialist, the single most critical, low-cost defense I recommend is Two-Factor Authentication (2FA). Passwords alone are no longer enough to protect your financials, customer data, and reputation. This guide provides the simple steps you need to secure your…
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Will AI replace tech support industry?
<h2>Stop Writing Passwords Down: A Small Business Guide to Password Managers</h2> <p>As a small business owner, your data security often relies on the weakest link—human memory. Relying on employees to remember dozens of complex, unique passwords is a recipe for security breaches. A centralized, secure password manager is not an optional luxury; it is foundational…
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Why Choose Google Workspace over Microsoft 365?
Hello Small Business Owners, In the world of IT, one simple truth stands out: hardware fails, people make mistakes, and disasters happen. The single most important action you can take to protect your business continuity is establishing a robust data backup system. Today, we’re demystifying the industry standard known as the 3-2-1 Backup Strategy. This…
Credentials & Education
- ITIL Foundation v4 (PeopleCert, valid through 2027)
- BSc (Hons) Computer Studies – University of Hertfordshire, U.K. (U.S. equivalency verified)
- Member – British Computer Society (MBCS)
- HIPAA Compliance · Microsoft 365 Administration · Project Management Foundations